Get in touch

We're a small team. We answer.

Whatever you need — an order update, a care question, a custom commission, or just to say hello — we respond within 24 hours on business days.

Before you email us, check our FAQ → or shipping policy → — most common questions are answered there.

For your order

Order questions

Tracking updates, address changes, cancellations, gift orders, or anything about a specific order you've placed.

order@hewnearth.com Usually within 12 hours

After it arrives

Care & Warranty

Cleaning tips, spot-treatment advice, warranty claims, damage reports, or repair questions for pieces you already own.

care@hewnearth.com Usually within 24 hours

Everything else

General support

Product questions before ordering, sizing help, colour matching for your space, custom commissions, press inquiries, or just to say hello.

support@hewnearth.com Usually within 24 hours

Or send us a message

Prefer a form? We'll route it to the right person.

We route your message based on the subject you select — you'll hear from the right person within 24 hours.

Our address

ETSNAUT LLC, 10383 156th Pl NE #103, Redmond, WA 98052, United States

When we're here

Monday to Friday, 9am – 5pm Pacific Time. Weekends and holidays we're likely reading in the garden — expect next-business-day replies.

For interior designers & buyers

Working on a project? We offer trade pricing, bulk production timelines, and dedicated concierge service.

Visit trade program →

Payment questions — see our checkout options below

  • VISA
  • MASTERCARD
  • AMEX
  • DISCOVER
  • PAYPAL
  • AMAZON PAY
  • APPLE PAY
  • GOOGLE PAY
  • SHOP PAY

Or find your answer faster.

Our FAQ covers most common questions about ordering, shipping, care, and returns.

Visit FAQ →