Answers before you ask.

Hand-tufting is a centuries-old textile technique. An artisan uses a hand-held tufting gun to punch loops of wool yarn through a stretched canvas backing, following a design transferred onto the fabric. After the tufting is complete, the piece is trimmed and carved by hand to reveal texture, depth, and colour transitions. Every Hewn Earth piece takes 40+ hours of hand-work from start to finish.

New Zealand wool has qualities you can feel: longer staple length for less shedding, natural crimp for resilience, high lanolin for softness and water resistance, and remarkable whiteness that takes colour like nothing else. Our wool is sourced from ZQ-certified farms committed to animal welfare and land stewardship.

Both are hand-tufted from the same New Zealand wool. The 80% Blend adds 20% nylon for extra resilience and colourfastness — ideal for family rooms, kids' spaces, and high-light homes. The 100% Wool is pure fiber with a deeper hand that softens beautifully over years. Same design, your choice.

Not all. Some intricate designs need larger scale to render properly in wool. When you see a design available only from medium upward, that's a choice we made together with the design, not a limitation. The wool needs room to show what it can do.

Where offered, the frame options are hand-tufted wool borders, not wood or metal; Oak Tone describes the colour only. Choose from the options shown on the product page, which may include unframed, thin or thick black wool, and thin or thick oak-tone wool.

Designed in the USA and hand-tufted and finished by our partner workshop. Read Our Story for more about where and how each piece is made. New Zealand wool refers to the fibre’s origin, not the place of manufacture. Every piece is inspected, then we email you photos and a video of your actual finished piece. Nothing ships until you approve it, with duties and import taxes prepaid.

We colour-match every batch to samples we've approved. Because wool is a natural fiber, minor batch-to-batch variation is part of the material's character — never a defect. If the difference is significant, our warranty covers replacement.

Estimated delivery is 3 weeks from order for all sizes and destinations, including 2 weeks of production and 1 week of shipping. Nothing ships until you approve the photos and video of your finished piece. Delivery dates are estimates, not guarantees.

We offer DDP (Delivered Duty Paid) shipping to the destinations we currently serve. Standard shipping, applicable customs duties and import taxes are included in the amount shown at checkout; check the Shipping page or contact us about your destination.

Yes. Standard shipping is free on all orders, with no minimum, to every destination we currently serve.

Each piece is rolled around a padded core, wrapped in acid-free tissue paper, placed in a Hewn Earth cream canvas dust bag, then packed in a sturdy kraft shipping tube. Everything designed to arrive in perfect condition.

Depending on your carrier, packages may be left at your door, held at a local pickup point, or require signature. Once shipped, you'll receive tracking with delivery updates. For high-value or larger orders, we recommend selecting signature-required delivery at checkout.

Yes. Enter any shipping address at checkout. For gifts, we recommend adding a gift message so the recipient knows who it's from.