Shipping
Made to order. Delivered worldwide.
Made to order by our partner workshop and shipped worldwide with free DDP shipping — all duties and import taxes prepaid. Estimated delivery is 3 weeks from order, including production and shipping.
How your piece gets to you.
-
Step 1
Your order is hand-tufted
Production normally takes approximately two weeks with our partner workshop. Every piece, by hand, for you.
-
Step 2
Photos and a video for your approval
We email you photos and a video of your actual finished piece. Nothing ships until you approve it. Reply to that email if you would like adjustments.
-
Step 3
It arrives at your door
Free DDP shipping via air freight, tracked and insured.
Where we ship, and how long it takes.
All sizes and destinations: 2 weeks of production + 1 week of shipping = 3 weeks from order to delivery.
Production normally takes approximately two weeks with our partner workshop. Before dispatch, we email you photos and a video of your actual finished piece. Nothing ships until you approve it. The delivery estimates below include production and shipping; they are estimates, not guarantees.
| North America | |
|---|---|
| 🇺🇸 United States | 3 weeks from order |
| 🇨🇦 Canada | 3 weeks from order |
| United Kingdom & Ireland | |
| 🇬🇧 United Kingdom | 3 weeks from order |
| 🇮🇪 Ireland | 3 weeks from order |
| Western Europe | |
| 🇩🇪 Germany | 3 weeks from order |
| 🇫🇷 France | 3 weeks from order |
| 🇳🇱 Netherlands | 3 weeks from order |
| 🇧🇪 Belgium | 3 weeks from order |
| 🇱🇺 Luxembourg | 3 weeks from order |
| 🇦🇹 Austria | 3 weeks from order |
| 🇨🇭 Switzerland | 3 weeks from order |
| Southern Europe | |
| 🇮🇹 Italy | 3 weeks from order |
| 🇪🇸 Spain | 3 weeks from order |
| 🇵🇹 Portugal | 3 weeks from order |
| Northern & Eastern Europe | |
| 🇸🇪 Sweden | 3 weeks from order |
| 🇫🇮 Finland | 3 weeks from order |
| 🇵🇱 Poland | 3 weeks from order |
| 🇨🇿 Czech Republic | 3 weeks from order |
| 🇱🇹 Lithuania | 3 weeks from order |
| Asia-Pacific | |
| 🇦🇺 Australia | 3 weeks from order |
| 🇯🇵 Japan | 3 weeks from order |
| 🇰🇷 South Korea | 3 weeks from order |
| Rest of world | |
| All other countries | 3 weeks from order |
Estimated delivery for every destination is 3 weeks from order, including production and shipping. Nothing ships until you approve the photos and video of your finished piece. Receiving photos and a video, or not replying, does not count as express approval under the Refund policy.
Don't see your country? Contact us for a shipping quote →
Payment options
All major cards (Visa, Mastercard, Amex, Discover), PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, and interest-free installment options via Shop Pay Installments and PayPal Pay in 4.
DDP · Duties included
No surprise fees at your door.
Your piece is hand-tufted and finished by our partner workshop, then shipped directly to you. DDP stands for “Delivered Duty Paid.” It means we've already handled all customs, duties, and import taxes for your country — nothing extra to pay when your piece arrives.
The price you see at checkout is the total you pay. No call from the courier asking for fees, no delayed release, no hidden charges. Your piece arrives, you sign for it, that's it.
How your piece is packaged.
Packaging specifications
Each piece is:
- Rolled around a padded core to prevent creasing
- Wrapped in acid-free tissue paper
- Placed in our signature cream canvas dust bag — yours to keep
- Packed in a sturdy kraft shipping tube, sealed and waterproof
Tube dimensions vary by piece size:
- S / M, up to 60 × 80 cm: tube 65 cm × 14 cm
- L / XL / XXL, 75 × 100 cm and larger: tube 110 cm × 16 cm
Every shipment includes a Care Card and Certificate of Authenticity inside the tube.
Tracking
You'll always know where it is.
Once your piece ships, you'll receive an email with a tracking link — updates as it crosses borders, clears customs, and reaches your city. Every order is shipped by air freight with a major carrier.
Signature on delivery
For orders over $500.
Orders above $500 require signature on delivery to protect your investment. For smaller orders, packages may be left at your door based on your carrier's local policy. Concerned about delivery? Add a note at checkout and we'll arrange signature-required for any order.
If something isn't right.
Missed delivery
Your courier will leave a delivery attempt notice and schedule a re-delivery, or hold the package at a nearby pickup point. Standard courier practices apply. Contact care@hewnearth.com if you need help coordinating a re-delivery.
Damaged in transit
In the unlikely event that your piece arrives damaged, we replace it at no cost. Contact care@hewnearth.com within 10 days of delivery with clear photographs of the damage and the shipping packaging. Verified damage or defects are replaced with priority production.
Full replacement policy →Lost in transit
If your tracking shows no updates for more than 5 business days beyond the estimated delivery window, contact care@hewnearth.com. We'll investigate with the carrier and, if the package is truly lost, produce a replacement at no cost.
If you change your mind.
Made-to-order pieces are not returnable after delivery once you have reviewed and expressly approved photos and a video of your finished piece before shipment, except if the piece arrives damaged or broken. This does not affect rights that cannot be excluded by law. Other eligible pieces have a 14-day change-of-mind return window from delivery. Returns must be in as-new condition, packed securely in the original tube and canvas bag. If you return an eligible piece simply because you do not like it or have changed your mind, you must pay the return shipping cost (the cost of sending it back to us). This applies to returns unrelated to quality defects, damage, incorrect items, or other errors by Hewn Earth. We recommend using an insured carrier with tracking.
Full returns policy →Quick answers.
Is shipping really free everywhere you ship?
Yes. Free DDP shipping on all orders, all sizes, no minimum, to every country we ship to. All duties and taxes included.
Can I pay for expedited shipping?
Our standard shipping is already air freight — the fastest option available for pieces of this size. Faster express options are not currently offered.
Can you ship to a P.O. box?
No. Because our shipping tubes are large, between 65 and 110 cm, we ship only to physical residential or business addresses.
Can I change my shipping address after ordering?
Yes, if we haven't dispatched yet. Contact care@hewnearth.com as soon as possible with your order number and new address.
Do you ship to multiple addresses in one order?
Not currently. Please place separate orders for each shipping address. Bundle discounts apply per order.
Have another question? Contact us → or see full FAQ →
Still have shipping questions?
Email us — we respond within 24 hours on business days.
Email support →