Shipping
Made to order. Delivered worldwide.
Made to order in China and shipped from China worldwide with free DDP shipping — all duties and import taxes prepaid. Most orders arrive within 3–4 weeks; remote destinations may require up to 4–6 weeks.
How your piece gets to you.
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Step 1
Your order is hand-tufted
Two weeks with our artisan partners in China, for every size. Every piece, by hand, for you.
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Step 2
We photograph it & you approve
48 hours to confirm or request adjustments. Then we pack and dispatch.
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Step 3
It arrives at your door
Free DDP shipping via air freight, tracked and insured.
Where we ship, and how long it takes.
Most orders arrive within 3–4 weeks. Remote destinations may require up to 4–6 weeks.
All sizes follow a two-week production schedule with our artisan partners in China. You'll approve photos of your finished piece before dispatch — the 48-hour approval window is included in production time. Transit estimates below begin after approval and dispatch.
| North America | |
|---|---|
| 🇺🇸 United States | 6–7 business days |
| 🇨🇦 Canada | 5–9 business days |
| United Kingdom & Ireland | |
| 🇬🇧 United Kingdom | 4–6 business days |
| 🇮🇪 Ireland | 7–9 business days |
| Western Europe | |
| 🇩🇪 Germany | 4–6 business days |
| 🇫🇷 France | 4–7 business days |
| 🇳🇱 Netherlands | 5–7 business days |
| 🇧🇪 Belgium | 5–7 business days |
| 🇱🇺 Luxembourg | 5–7 business days |
| 🇦🇹 Austria | 5–7 business days |
| 🇨🇭 Switzerland | 5–7 business days |
| Southern Europe | |
| 🇮🇹 Italy | 6–7 business days |
| 🇪🇸 Spain | 4–7 business days |
| 🇵🇹 Portugal | 4–7 business days |
| Northern & Eastern Europe | |
| 🇸🇪 Sweden | 5–11 business days |
| 🇫🇮 Finland | 5–10 business days |
| 🇵🇱 Poland | 4–7 business days |
| 🇨🇿 Czech Republic | 7–11 business days |
| 🇱🇹 Lithuania | 5–11 business days |
| Asia-Pacific | |
| 🇦🇺 Australia | 6–9 business days |
| 🇯🇵 Japan | 2–5 business days |
| 🇰🇷 South Korea | 4–5 business days |
| Rest of world | |
| All other countries | 10–20 business days |
Country transit estimates begin after your 48-hour pre-shipment approval and dispatch.
Don't see your country? Contact us for a shipping quote →
Payment options
All major cards (Visa, Mastercard, Amex, Discover), PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, and interest-free installment options via Shop Pay Installments and PayPal Pay in 4.
DDP · Duties included
No surprise fees at your door.
Your piece is hand-tufted and finished in China, then shipped from China. DDP stands for “Delivered Duty Paid.” It means we've already handled all customs, duties, and import taxes for your country — nothing extra to pay when your piece arrives.
The price you see at checkout is the total you pay. No call from the courier asking for fees, no delayed release, no hidden charges. Your piece arrives, you sign for it, that's it.
How your piece is packaged.
Packaging specifications
Each piece is:
- Rolled around a padded core to prevent creasing
- Wrapped in acid-free tissue paper
- Placed in our signature cream canvas dust bag — yours to keep
- Packed in a sturdy kraft shipping tube, sealed and waterproof
Tube dimensions vary by piece size:
- S / M, up to 60 × 80 cm: tube 65 cm × 14 cm
- L / XL / XXL, 75 × 100 cm and larger: tube 110 cm × 16 cm
Every shipment includes a Care Card and Certificate of Authenticity inside the tube.
Tracking
You'll always know where it is.
Once your piece ships, you'll receive an email with a tracking link — updates as it crosses borders, clears customs, and reaches your city. Every order is shipped by air freight with a major carrier.
Signature on delivery
For orders over $500.
Orders above $500 require signature on delivery to protect your investment. For smaller orders, packages may be left at your door based on your carrier's local policy. Concerned about delivery? Add a note at checkout and we'll arrange signature-required for any order.
If something isn't right.
Missed delivery
Your courier will leave a delivery attempt notice and schedule a re-delivery, or hold the package at a nearby pickup point. Standard courier practices apply. Contact care@hewnearth.com if you need help coordinating a re-delivery.
Damaged in transit
In the unlikely event that your piece arrives damaged, we replace it at no cost. Contact care@hewnearth.com within 10 days of delivery with clear photographs of the damage and the shipping packaging. Verified damage or defects are replaced with priority production.
Full replacement policy →Lost in transit
If your tracking shows no updates for more than 5 business days beyond the estimated delivery window, contact care@hewnearth.com. We'll investigate with the carrier and, if the package is truly lost, produce a replacement at no cost.
If you change your mind.
We offer a 14-day change-of-mind return window from delivery. Returns must be in as-new condition, packed securely in the original tube and canvas bag. Return shipping is the customer's responsibility — we recommend using an insured carrier with tracking.
Full returns policy →Quick answers.
Is shipping really free everywhere you ship?
Yes. Free DDP shipping on all orders, all sizes, no minimum, to every country we ship to. All duties and taxes included.
Can I pay for expedited shipping?
Our standard shipping is already air freight — the fastest option available for pieces of this size. Faster express options are not currently offered.
Can you ship to a P.O. box?
No. Because our shipping tubes are large, between 65 and 110 cm, we ship only to physical residential or business addresses.
Can I change my shipping address after ordering?
Yes, if we haven't dispatched yet. Contact care@hewnearth.com as soon as possible with your order number and new address.
Do you ship to multiple addresses in one order?
Not currently. Please place separate orders for each shipping address. Bundle discounts apply per order.
Have another question? Contact us → or see full FAQ →
Still have shipping questions?
Email us — we respond within 24 hours on business days.
Email support →