How we stand behind every piece.

Vacuum monthly on the lowest setting, in the direction of the pile.

Spot-clean with cool water and mild soap. Blot, never rub. Air-dry flat, away from heat.

Keep out of direct sunlight over long periods — natural wool colours deepen beautifully, but sunlight accelerates fade unevenly.

For deeper cleaning or restoration, email care@hewnearth.com.

Every Hewn Earth piece is guaranteed for 20 years against manufacturing defects — wool separation, backing degradation, tufting failure, or any structural issue emerging under normal use.

The warranty period begins on the date you receive your piece and applies worldwide.

The warranty does not cover damage from failure to follow our care instructions, prolonged direct sunlight exposure, water damage, pet damage, or accidental damage.

If a defect is discovered within the warranty period, please contact care@hewnearth.com with clear photographs and a description of the issue. Every claim is assessed individually and resolved with either a full replacement or a complimentary repair.

To start a change-of-mind return, email care@hewnearth.com within 14 days of delivery for a return authorization. Once approved, ship the item unused and in its original packaging; original shipping is non-refundable.

Returns must be:

• Received within 21 days of your delivery date at Hewn Earth Returns, 10383 156th Pl NE, Apt 204, Redmond, WA 98052, USA
• In as-new condition, no signs of use or hanging wear
• Packed securely in the original tube and canvas bag

Return shipping costs are the customer's responsibility.

Custom Commissions and custom sizes are final sale because they are made specifically for you.

We accept a maximum of two change-of-mind returns per customer per 12-month period.

Every piece is hand-tufted after your order is placed. Once production begins, we cannot cancel.

• Within 24 hours of ordering: cancel at no charge
• After 24 hours, before production begins: cancellation is available with a 5% administrative fee
• After production begins: the order can no longer be cancelled

For urgent changes, email care@hewnearth.com immediately.

Once an eligible return is received and inspected, we will notify you whether it has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

In the unlikely event that your piece arrives damaged in transit, we replace it at no cost.

Please contact care@hewnearth.com within 10 days of delivery with clear photographs of the damage and the shipping packaging. Verified damage or defects are replaced at no cost with priority production.